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Shipping & Returns

Returns/Exchange  Policy

If you receive an item that does not fit we offer free shipping on exchanges, just email us!

You may return most new, unworn items within 14 days of delivery for a full refund of the item purchased (shipping charges are non-refundable). Please note there are no returns accepted on any personalized or custom pieces this includes The Date Cuff, Lip Cuff or Lock it Cuffs unless it is a result of our error (you received an incorrect or defective item, etc.).  All Fine jewelry pieces can not be returned or exchanged. 

If you have any questions do not hesitate to email us we are here to help! :)

info@ellandemm.com

You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Final Sale items will receive store credit only.

 

Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.




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